I informed you that this product wasn’t required anymore and you advised me that I would have to pay £15.00 to send it back. That is the cost of the product but you would have only given me £15.00 refund, even though it would have cost me £30.00 in total. I informed you of the reason why I was sending it back due to a third party, claiming to be selling a Ranvoo AICE 3, brand new. This wasn’t the case when I received the product. I got it with no charge in the battery at all. The product wasn’t sealed and when trying to charge it, it wouldn’t charge. I informed you that the company was a scammer and you haven’t responded to me, hence the reason why this product is now redundant to me, hence why you are only getting one star, due to the service received by yourselves.
